IC Back Office

The Backstage of digital channels

It’s the only channel through which bank representatives use the platform according to their different roles (security, help desk, technology, etc.).

The authorized bank representatives take advantage of setting digital channels in an omnichannel manner.

Efficient management is achieved for each one of the contact channels. A friendly, consistent, and seamless experience is guaranteed for customers of the financial institution, either Corporate Banking, SMEs, or Retail.

Empower your employees with tools that allow :

  • Managing customers, products, and users
  • Enrolling persons and companies
  • Defining permissions, parameters, rules, and limits
  • Creating features profiles
  • Setting approval schemes
  • Setting security devices
  • Viewing the transaction history

Historial de Transacciones

Control and security in the processes

  • Establish auditing features
  • Set up two-factor authorization processes

Access over 2,500 immediate application settings

Without development and with no need to request production.

Manage the communication with your customers directly

  • Set up notifications and alerts (push notifications)
  • Set up requests with Dynamic forms in Web and Mobile

Would you like to watch a demo?